Our use of any personal information and documents that you provide to Fresh Writing is regulated and protected by Australian law http://www.comlaw.gov.au/Details/C2013C00482 . We do not collect personal information, for example your email address, where you have provided it for feedback, or share your information with other organisations or government agencies without your permission unless:
It is necessary in order to provide you with a service that you have requested
It is required or authorised by law
You may request access to personal information about you that we hold. To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
When contacting Fresh Writing
Your personal information, including the contact details you provide, is used to respond to any email, website, postal, fax or telephone query you make. If your inquiry is about an order you have already placed, your inquiry will be correlated with information regarding that order. Information regarding your query and our response may be retained to assist in fulfilling future orders, for example, when you ask us for a quote or to create a customised service for you, or to answer further queries from you. Information about the mecahnics of the query and our response may be used to monitor and improve our customer service procedures.
Placing an order with Fresh writing
When you place an order for services, we ask for:
Your name, email address and telephone number
Your billing address
The document(s) you require service on, and any special instructions relating to the service you order
Payment details (if you pay by electronic funds transfer, credit card or BPay)
This is used to fulfil your order and to contact you if it is necessary to clarify your instructions, process, or to collect payment, or otherwise to complete your order.
Banks and epayment services may monitor financial activity for legal reasons or to ensure compliance with their terms of service to you and to us. Therefore, we may occasionally provide additional details regarding your order or transaction for these purposes upon request.
Information on orders received is retained after the order is completed for legal purposes, including tax, audit, and corporate records, and may also be used for customer service and order fulfilling purposes where several orders are in some way similar or related, for example, being chapters of the same mauscript or thesis, a sequel, etc.
Providing feedback to Fresh Writing
Your feedback is valuable. We like to know when we've done well and when we can improve. Feedback you provide for completed orders will be correlated with information regarding the order the feedback relates to, and we may contact you to respond to the feedback you provide.
You may choose to permit us to publish your feedback in testimonials on our website. If you permit us to do this, we will publish the first name or nickname you provide and your general location (not your address) and will edit your comments to remove any other personally identifying information.
We do not share personal information with any third parties except as disclosed in this policy. We may be required to disclose any personal information we hold as a result of a legitimate request or warrant, or for other reasons required or allowed by applicable laws. If we believe that a crime, tort, or other illegal act, including payment fraud, has taken place or is about to take place, we may voluntarily disclose relevant personal information to the police, courts or other competent authorities.
when you visit Fresh Writing or send us emails, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email and you agree that all agreements, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Fresh Writing grants you a limited license to access and make personal use of this site but not to download or modify any portion of it except with the written consent of Fresh Writing. This license does not include any resale or commercial use of this site or its contents. You are granted a limited, revokable and non-exclusive right to create a hyperlink to Fresh writing so long as it does not portray Fresh Writing or its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive manner.
This site is owned and operated by Fresh Writing and is protected by Australian copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from this site.
Authors submitting material to Fresh Writing for service retain copyright in such material, and Fresh Writing requires no other credit or acknowledgement for work completed other than the fees described. Fresh Writing does not claim any rights to such material by virtue of supplying its services and will not use or disclose such material for any reason other than providing our services. You represent and warrant: that you own or otherwise control all of the rights to the material that you submit for service; that the material is accurate; that use of the material you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Fresh Writing and/or its affiliates for all claims resulting from material you supply. Fresh Writing has the right but not the obligation to monitor and refuse any activity or content, and takes not responsibility and assumes no liability for any material submitted by you or a third party.
Fresh Writing provides advice on changes that you, your publisher, or other third parties may accept, reject, or further amend. Content of any finished word is therefore entirely the responsibility of the author or other persons to whom the author delegates, licenses, or otherwise assigns control over his or her work. Our work on any manuscript does not imply any endorsement of its contents or of the author. Fresh Writing expressly prohibits the association of Fresh Writing, and any Fresh Writing editor, affiliate or personnel with any published work, including by way of acknowledgement. Comments provided to the author by Fresh Writing and its personnel are provided for personal use only. Credits, rights, and acknowledgement for original works created or edited by Fresh Writing and its staff will be negotiated on a case-by-case basis.
Disclaimer of warranties and limitations of liablity
Fresh Writing and its contractors attempt to be as accurate as possible. However, we do not warrant that product or service descriptions, other content of this site, or its services performed for its customers are accurate, complete, reliable, current, or error free. This site and Fresh Writing' services are provided by Fresh Writing on an 'as is' and 'as available' basis and at your sole risk. To the fullest extent permissible pursuant to applicable law, Fresh Writing disclaims all warranties and conditions, expressed or implied, in respect of its services and any information, content, or materials on this site, including any implied warranties of conditions of fitness for a particular purpose, merchantability, and non-infringement. Fresh Writing does not operate, or control in any respect, any information contained in examples of third-party work used on this site. In no event is Fresh Writing, its employees, independent contractors, parent company and affiliates, or any third parties mentioned on the site liable for any damages whatsoever (including, without limitation, direct, incidental, or consequential damages, lost profits, or damages resulting from lost data, breach of confidentiality, or business interruption) resulting from the performance of Fresh Writing services, the use or inability to use the Fresh Writing site, whether based on warranty, contract, tort, negligence, strict liability, operation of law, or any other legal theory, whether or not Fresh Writing is advised of the possibility of such damages. In do event is Fresh Writing liable for damages in excess of the amount paid by the customer for the service in question. Fresh Writing has set its prices and created this site in reliance on the limitations of liability and disclaimers of warranties and damages set forth herein, and the same form a fundamental and essential basis of the bargain between the parties. They shall apply even if the contract between you and Fresh Writing is found to have failed in its fundamental or essential purpose or has been fundamentally breached. You specifically acknowledge and agree that Fresh Writing is not liable for any defamatory, offensive, or illegal conduct of any user. If you are dissatisfied with any Fresh Writing material, or with any of Fresh Writing terms and conditions, your sole and exclusive remedy is to discontinue using Fresh Writing services. While we endeavour to ensure that any files originating at this site are free of unknown computer viruses, we make no warranty or guarantee that files are virus free, and we are not able to provide any assurances with respect to email or attachments that may have originated with third parties. All recipients are cautioned to check all email, attachments, and other computer files before accessing them, and any and all risk of virus contamination is assumed by the recipient.
Fresh Writing is committed to providing exceptional editorial services at affordable prices. However, we are not obligated to refund the purchase price of any service under any circumstances unless explicitly agreed to by Fresh Writing. If applicable, any refund will be granted within five business days from the receipt of the request. Prices, terms and availability are subject to change without notice. All prices are quoted in Australian dollars unless otherwise stated. Fresh Writing and its affiliates reserve the right to limit quantities, to request payment prior to delivery of service, to refuse service, or to cancel orders at its sole discretion.
Purchase prices and invoices may be based on information that you provide to us, including word count of the documents you are submitting for service. You represent and warrant that such information is accurate, and you agree to pay to Fresh Writing any additional charges arising from any inaccuracy in such information within seven days of notification thereof. Fresh Writing is not obligated to verify the accuracy of such information but will refund to you any overpayment arising from inaccuracy therein within five business days of the discovery thereof.
Fresh Writing may, at its sole discretion, offer monthly invoicing arrangements to regular business and personal customers and agree to additional or modified terms for such arrangements. Unless otherwise agreed to in writing, payment is due when an invoice is rendered. Payments more than 90 days past due may be subject to administration charges of up to $50 (Aust dollars) and interest at a rate of 1.5% per month